Terms & Conditions

These Terms and Conditions ("Agreement") govern the rental of portable sanitation units from NYC Shine Porta Potty Rental ("Company", "we", "us", "our") to customers ("Customer", "you", "your"). By booking our services, you agree to be bound by these terms.

1. Rental Agreement and Booking

1.1 Booking Process

• All bookings must be confirmed by phone at (646) 849-6933 or through our written quote process
• Verbal agreements are binding once confirmed by our representative
• Written confirmation will be provided within 24 hours of verbal agreement
• Customers are responsible for ensuring all booking details are accurate

1.2 Minimum Rental Terms

• Standard minimum rental period is 1 day for events, 1 week for construction sites
• Emergency same-day rentals may be available subject to equipment availability
• Extended rentals require advance notice and separate scheduling arrangements

2. Delivery and Placement

2.1 Delivery Requirements

• Delivery address must be accessible by our standard delivery vehicles
• Customer must ensure adequate space for unit placement (minimum 8 feet wide x 12 feet deep clearance)
• Any special access requirements must be disclosed at time of booking
• Customer is responsible for obtaining any necessary permits for street placement

2.2 Placement Responsibilities

• Customer must designate placement location prior to delivery
• Units should be placed on level, stable ground when possible
• Customer is responsible for protecting underground utilities (call 811 before delivery)
• Company reserves the right to relocate units for safety or accessibility reasons

2.3 Delivery Windows

• Standard delivery window is 8 AM to 4 PM on scheduled day
• Specific time requests are accommodated when possible but cannot be guaranteed
• Customer will be notified if delivery delays are anticipated

3. Payment Terms

3.1 Payment Schedule

• Payment is due at time of delivery unless other arrangements have been made
• We accept cash, check, and major credit cards
• Corporate accounts may be established with approved credit applications
• Returned check fee: $35.00

3.2 Pricing and Additional Charges

• Quoted prices are valid for 30 days unless otherwise specified
• Additional charges may apply for difficult access, overtime delivery, or special requests
• Cleaning fees may be charged for excessively soiled or damaged units
• Late return fees: $25 per day per unit beyond agreed rental period

4. Customer Responsibilities

4.1 Proper Use

• Units must be used only for their intended sanitary purposes
• No dumping of chemicals, paint, food waste, or other inappropriate materials
• Maximum occupancy limits must be observed for safety
• Units should be kept reasonably clean during rental period

4.2 Security and Protection

• Customer is responsible for unit security during rental period
• Any theft, vandalism, or damage must be reported immediately
• Units should be protected from vehicle damage when possible
• Customer assumes responsibility for unit from delivery to pickup

4.3 Access for Service

• Company must have reasonable access to units for cleaning and maintenance
• Customer will be notified in advance of scheduled service visits
• Locked gates or restricted access areas require advance coordination

5. Company Services and Responsibilities

5.1 Unit Condition

• All units are cleaned and sanitized before delivery
• Units are stocked with initial supplies (toilet paper, hand sanitizer)
• Company will address any immediate equipment malfunctions
• Regular service schedules are available for extended rentals

5.2 Service Limitations

• Company is not responsible for damage caused by weather, vandalism, or misuse
• Service may be delayed due to extreme weather conditions
• Company reserves the right to refuse service for safety or legal reasons

6. Cancellation and Refund Policy

6.1 Customer Cancellations

• Cancellations more than 24 hours before delivery: Full refund
• Cancellations within 24 hours of delivery: 50% charge
• Cancellations after delivery: Full rental charges apply
• Weather-related cancellations are handled case-by-case

6.2 Company Cancellations

• Company may cancel for equipment failure, weather, or safety concerns
• Alternative arrangements will be made when possible
• Full refund provided if service cannot be delivered as agreed

7. Liability and Insurance

7.1 Limitation of Liability

Company's liability is limited to the rental charges paid. Company is not liable for:

• Indirect, consequential, or incidental damages
• Property damage not directly caused by our equipment defects
• Personal injury not resulting from equipment defects
• Lost profits or business interruption

7.2 Customer Indemnification

Customer agrees to indemnify and hold Company harmless from claims arising from:

• Misuse of rental equipment
• Failure to follow safety guidelines
• Third-party access to rental units
• Customer's breach of this agreement

8. Force Majeure

Neither party shall be liable for any delay or failure to perform due to circumstances beyond their reasonable control, including but not limited to:

• Natural disasters, severe weather conditions
• Government regulations or restrictions
• Labor disputes or strikes
• Equipment failure beyond normal maintenance

9. Dispute Resolution

9.1 Governing Law

This Agreement is governed by the laws of New York State. Any disputes will be resolved in the courts of New York County, New York.

9.2 Dispute Process

• Disputes should first be addressed directly with Company management
• Good faith effort will be made to resolve issues promptly and fairly
• Mediation may be pursued before formal legal action

10. General Provisions

10.1 Agreement Modifications

• These terms may be updated with notice posted on our website
• Continued use of services constitutes acceptance of revised terms
• Special arrangements require written authorization

10.2 Severability

If any provision of this Agreement is found unenforceable, the remainder shall continue in full force and effect.