Last Updated: December 30, 2024
At NYC Shine Porta Potty Rental, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.
1. Information We Collect
Personal Information
When you request a quote or book our services, we may collect:
- Your name and contact information (phone number, email address, mailing address)
- Event or project details (location, date, duration, number of units needed)
- Payment information (processed securely through our payment partners)
- Special accommodation requests or preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and general location information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Device information (mobile/desktop, screen size)
2. How We Use Your Information
We use your information to:
- Provide accurate quotes for porta potty rental services
- Schedule deliveries and pickups
- Process payments and maintain billing records
- Communicate about your rental (confirmations, updates, reminders)
- Improve our services and website functionality
- Send promotional offers (only with your consent)
- Comply with legal requirements and protect our business interests
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us deliver services (delivery teams, payment processors, scheduling software)
- Legal Requirements: When required by law, court order, or government regulation
- Business Protection: To protect our rights, property, or safety, or that of our customers or others
- Business Transfers: In connection with a merger, sale, or transfer of our business assets
4. Data Security
We implement appropriate security measures to protect your information:
- Secure socket layer (SSL) encryption for all data transmission
- Secure storage of customer records with restricted access
- Regular security updates and monitoring
- Staff training on privacy and data protection
- Secure disposal of physical and electronic records when no longer needed
5. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences through your browser settings.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from promotional communications at any time
- Portability: Request transfer of your data to another service provider
7. Data Retention
We retain your information only as long as necessary for:
- Providing our services and maintaining customer relationships
- Meeting legal, tax, and regulatory requirements
- Resolving disputes and enforcing our agreements
- Improving our services through analysis of customer patterns
Typically, customer records are maintained for 7 years after the last service date for business and tax purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to delete personal information we have collected
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this policy
- Sending email notifications for significant changes (if you have provided your email)
